Enterprise Digital Transformation
- Role
- Independent consultant
- Year
- 2024–ongoing
- Technologies
- Event-Driven Architecture, AI, Knowledge Management
Technical lead for AI-assisted documentation at a large service firm: 1,000+ process documents made searchable and governable, event-driven architecture.
The challenge
1,000+ fragmented process documents across departments, partly outdated, largely unsearchable, with no central technical ownership.
My role
Technical lead and independent advisor: introduced AI-assisted process documentation, established technical governance across departments and designed an event-driven target architecture.
The outcome
AI-based knowledge management system in production, technical governance structure in place, platform roadmap in progress.
Context
Large service organisation with 1000+ documented operational processes distributed across departments, fragmented, partially outdated, and largely unsearchable. No central technical ownership, no shared data strategy.
Challenge
Making institutional knowledge usable in practice: structuring process documentation so it can be found, maintained, and acted on, and introducing a level of technical governance the organisation had never had.
My Role
Technical lead and independent advisor. Introduced an AI-assisted process documentation system that makes 1000+ process documents structured, searchable, and maintainable. Established technical ownership across departments, facilitated architecture decisions at multiple stakeholder levels, and designed an event-driven target architecture as the foundation for future platform development.
Result
AI-based knowledge management system in production. Technical governance structure established. Architecture and platform recommendation delivered; implementation roadmap in progress.
Related Work
Platform Modernisation in Regulated Public Transit
Technical Advisor & Solution Architect
Decision basis and target architecture delivered. Replacement designed as a controlled, incremental path rather than a single cutover; integration concept retained as a reusable blueprint.
Ready to talk?
Describe your situation in three sentences. I reply within one business day with a first assessment.